Refund policy

Return Policy
Though an overwhelmingly large amount of our customers love our products and often purchase from us again, occasionally something goes wrong and we are ready to make things right.

We want you to love your purchase! If you are unsatisfied because of an item defect, please contact us within 48 hours of receiving your order so we can make it right. Returns will be accepted for 30 days after purchase. Non-defect returns must be in re-sellable condition. If not in the resellable condition a re-stocking fee of 20% may apply. The customer is responsible for return shipping if the item is being returned for any reason other than a defect or receipt of an item different from that ordered.

Cancelation Policy
Orders canceled prior to shipment will be subject to a 5% restocking fee.

Please contact us at contact at valearbor.com or use our contact form to start the returns process.